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Returns policy

Returns


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Any item not in its original condition, is damaged or missing parts for reasons not due to our error will be exempt from our returns policy. The buyer will be responsible for paying return shipping. In the event of a change of mind, all shipping costs are non-refundable.

Customised items are exempt from our returns policy.
Sale items are exempt from our returns policy.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item in satisfactory condition. Then your refund will be processed, and a credit will automatically be applied to your original method of payment.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at craftedpine@gmail.com for further instructions.