We are now offering Click & Collect and Local Delivery so you can shop with us from the comfort of your home throughout lockdown.
Click & Collect
When you reach the "information" tab during checkout, choose "Pick-up" and you can collect your order from our store in the Overgate Shopping Centre free of charge. Once you place your order, we will create your items (this may take up to 10 days) and send you a notification with your time slot.
- We are offering Click & Collect every Friday.
- Please wait on your confirmation email detailing your time slot before coming into the Overgate.
- The Overgate car park is currently closed, however Dundee City Council car parks are free to use during lockdown.
- To gain entry to the Overgate, please use the entrances near Costa or Primark.
- Please bring your email confirmation and be ready to show this to Overgate staff on arrival.
If you are based in Dundee, choose "Ship" from the "information" tab during checkout, then choose "Local Delivery" on the "Shipping" tab and we will hand deliver your order. Once you place your order, we will create your items (this may take up to 10 days) and send you a notification with your delivery date and time slot.
- We are offering Local Deliveries every Tuesday.
- Orders placed will be scheduled for delivery the following week.
- It is essential you provide an email address and phone number so we can keep you up-to-date with your order.
- Please note, we will only attempt delivery once so please ensure you are available at the agreed time.
- If you are unavailable at the agreed time, we will return your item to our Overgate store and arrange a date and time for collection at your convenience.
All of our items are handmade to order, from start to finish with lots of love and care. Our turnaround time is currently between 1-3 weeks.
You will be notified by email once your order has been dispatched, this will include your tracking number if applicable.
We ship our domestic parcels either by Royal Mail first class or Hermes tracked, depending on the weight. This takes between 2-5 business days from dispatch.
We ship our International parcels by Royal Mail international service. This takes between 4-10 business days from dispatch.
Please be aware that if you do not choose a tracked shipping service we cannot investigate any missing parcels until 30 days from the dispatch date - please bear this in mind when choosing your shipping option.
CUSTOMS AND TAXES
We deliver worldwide! Please note that it is your responsibility to pay any applicable customs charges in your country.
We try to be as eco-friendly as possible so we try to re-use some of our supplier packaging before recycling. Please recycle or re-use your packaging if possible.